How Social Media Can Help Grow Your Business

Mary Helber-Jamboretz • January 19, 2018

10 Tips For Your Business Social Media Footprint

Social Media Kansas City


If you’re a business owner, chances are you’ve already considered using social media marketing to help get the word out about your business.

In fact, 82 percent of small business owners are using sites like Facebook , Twitter, LinkedIn , Pinterest , and Instagram to help grow their businesses. And if you are still standing on the social sidelines, there’s never been a better time to get started.


1. Social media helps get the word out

First and foremost — social media does, in fact, help get the word out about your business.

But even more important than the exposure, it provides you with the opportunity to grow relationships with your target audience. Your fans, followers, and connections are people who know your organization, have likely done business with you in the past, and will be most likely to tell their friends about you.

2. Social media is popular — really, really, popular

You don’t need to be a dedicated reader of tech blogs or an expert in online marketing to know that social media is really popular among consumers.

According to Research, 65 percent of American adults use social networks, which means that social media will touch nearly every customer that walks through your door.

For most small businesses, Facebook — which has 1.7 billion monthly active users — is the jumping-off point for getting started with social media marketing.

With its extensive reach and dynamic functionality, there are very few businesses that couldn’t benefit from having a presence on Facebook. And starting there will make it easier when you want to try something new.

3. Social media is cost-effective

As more social networks add algorithms that filter what users see in their news feeds, your organic content may get lost in the shuffle. Take advantage of the low-cost advertising features offered by the social networks to promote your content and special offers.

Most social media advertising is cheaper than traditional advertising, so you don’t have to spend a lot of money to reach more people, increase your audience, and grow your business.

4. Social media reaches all ages and demographics

Social media defies age barriers. A 2018 Research Center study found that 65 percent of US adults are using social networks.

Between 2005 and 2018, usage among ages 30-49 has increased by 69 points from 8 percent to 77 percent. So, no matter how young or old your target audience may be, chances are most of them are already logging on and waiting for you to get started.

5. Social media encourages two-way communication

Social media gives you the power to learn more about your audience, their interests, and collect feedback.

Ask your customers to share their thoughts, questions, and ideas to get to know them better. You can respond just as fast, without having to pick up the phone or worry the customer isn’t seeing your response.

6. Social media users are active

One thing you have to know about social media users is that when they say they are on social media, they are really on social media.

Social media users in the US check their accounts 17 times a day, according to the latest Intelligence report. While a customer may visit your store once a week, they could see your social media posts in their feed multiple times during the week.

7. Social media lets you share A LOT about your business

Social media sites are becoming the go-to place for consumers who want to learn more about a business. That’s because these sites allow businesses to offer the most up-to-date information about anything from products, services, or upcoming events.

Also, much of your activity and profiles on social media sites can be made public, meaning they can be indexed by search engines — one more way to make sure your business or organization comes up as the answer when someone is searching for a solution to a problem.

8. Social media is perfect for customer service

Providing stellar customer service is likely already a top priority for your small business. But along with the two-way communication that social media provides, it also offers a unique opportunity to step up your customer service game and provide instant gratification to your target audience.

This will allow you to showcase just how much you care about providing a memorable experience and will ensure that no customer inquiry goes unnoticed. And by monitoring social media for customer feedback and offering a response, you can drive real business results. Businesses that engage with customer service requests via social media earn 20-40 percent more revenue per customer,

9. Social media can make a big difference for your email marketing

Social media has completely changed the game when it comes to how small businesses think of email marketing. Sharing your email newsletter across your social networks can open your content up to a whole new audience and generate the type of buzz you’ve been looking for.

Not only that, but you can also use sites like Facebook to attract more readers by including a Join My Mailing List link right on your Page.

Together, these two powerful tools have reshaped the marketing landscape and have really leveled the playing field for small businesses trying to better connect with current customers and reach new audiences for their business.

10. Social media is everywhere

Today, more than half of all Americans are smartphone users and more and more businesses are offering mobile-friendly experiences. The benefit of the increased presence of mobile activity in our daily lives is huge for small businesses.

Most major social networks, including Facebook, Twitter, Pinterest, and Instagram, offer free mobile appsthat let business owners manage their presence on-the-go.

More importantly, these apps let customers connect to their favorite sites wherever they are. These users aren’t just sharing updates from their own lives, they’re searching for businesses, products, and services, and connecting with brands through their social channels.

Having a social media presence that’s accessible via mobile can improve the chances of your business getting found when someone is searching for a place to eat or a product to buy, while on-the-go.

HJ Design is here to help with your social media. 816-415-3777




February 11, 2021
Starting in February 2021, Googles phrase match will begin to incorporate behaviors of broad match modifier (BMM). With this change, both phrase and broad match modifier keywords will have the same matching behavior and may show ads on searches that include the meaning of your keyword. This also means that the new matching behavior will consider word order when relevant to the meaning. For example, the phrase match keyword “moving services NYC to Boston.” will continue to cover searches like “affordable moving services NYC to Boston.” It will also cover searches that traditionally only matched under broad match modifier, such as “NYC corporate moving services to Boston.” Phrase match won’t show ads for searches where the direction is reversed (for example, people looking to move from “Boston to New York City”). In July 2021, the creation of BMM keywords will no longer be available, but the same matching functionality will be available through phrase match. Existing BMM keywords will continue to serve using the new behavior. This change will become available to advertisers in the following languages first: English, German, Spanish, French, Italian, Dutch, Portuguese, and Russian. For all other Google Ads languages, the new matching behavior will roll out later this year. Keep in mind: The changes to phrase match and BMM will not impact negative keyword match types. Below are more examples to illustrate how matching behavior will change after this update:
By Mary Helber-Jamboretz April 23, 2020
One of the main benefits of Local SEO (search engine optimization) is that it can help your business thrive, by funneling more and more visitors to your website. Google is used by just about everyone in the world, and so that means you can broaden your horizons and widen your potential customer base to include those in other states or even countries. But local SEO is different: it focuses on helping you reach the people in your area. Many businesses today have begun to focus their attention on local SEO. Now it’s no longer about ranking high in Google searches when people look for keywords associated in your niche. Now it’s about ranking high when people limit searches to particular locations, such as a particular city or state. And for many businesses today, growth can be encouraged with the right implementation of local SEO. We have generated many clients with focusing on San Jose Seo services. Here are some of its advantages: 1. Local SEO helps potential local customers know about your company. A lot of people today use the Internet in the same manner that people long ago used the Yellow Pages. They want to know the local businesses that can provide for their needs. By using proper local SEO solutions, you can then make sure that your potential customers will find out more about your business. Google can show them not just a link to your website, but also a map to your location and links to reviews of your company from previous customers. 2. You can boost your interaction with mobile Internet users. Mobile users use the Internet in a wide variety of ways, but two are becoming more common. The first way is to instantly provide information about a local business. So when someone on the road needs to find a restaurant or a local hardware store for supplies, then that need can be addressed right away. The other common way of using mobile Internet is to review and find discounts on particular items while the user is already out in shopping centers. For example, if a user finds a gadget in an electronics store which they may want to buy, they can go online and find reviews about the brand and the gadget before buying. They may also discover whether they can get the gadget cheaper when they buy it from another store. With local SEO , you can then present your business as a viable alternative even when shoppers are already in a competitor’s store. 3. You can save more money. If your business is limited to a particular area, then it doesn’t make sense in paying for advertising and marketing that reaches people in areas you don’t serve. For example, a law firm is usually limited to a particular city or state, because their license doesn’t allow them to practice in other states. In such case, focusing your SEO efforts in your state will ensure you can reach your target market and at the same time, save money on your SEO campaigns. Today, local SEO has become so successful that even businesses with a wide reach choose to focus on particular locations. If you own a small business, it makes perfect sense to focus on your market using the right local SEO strategies. We have combined local and national rankings to become the best seo company San Francisco . 
By Mary Helber-Jamboretz April 23, 2020
How Businesses Are Responding to Coronavirus The whole situation feels like something out of a movie about a dystopian future, but the good news is that patients with coronavirus have since recovered. Still, it is important for us to take precautions. One of the ways that businesses are combating the spread of coronavirus is through social distancing . In the event of an infectious outbreak, public health officials recommend reducing contact with others to minimize the spread of the disease. Businesses are following these recommendations by allowing employees to work from home. However, many businesses are already feeling the economic impact of the coronavirus and are now burdened with logistical issues of allowing employees to work remotely. The mismanagement of operations during this crucial time could severely impact businesses long-term. So how do companies protect their employees from spreading coronavirus while minimizing the impact social distancing will have on their business? Low-Cost Online Tools To Keep Your Business Moving While the coronavirus continues to run rampant across the globe, many businesses and organizations are facing the need to support remote employees. HJ design uses several digital tools to collaborate remotely with our customers. Based on our experience, we highly recommend you review the digital tools necessary when working remotely. Productivity Suites G Suite is an invaluable tool that equips your newly formed remote workforce with essentials such as video conferencing, email, spreadsheets, documents, and calendars. Collaborate on documents in real-time Your team can view, create, and edit documents, spreadsheets, presentations remotely. Emailing attachments is a thing of the past. Google Docs, Sheets, and Slides all enable employees to collaborate in real-time. Changes save automatically and previous versions of the document can be accessed easily. Store and Share Resources in the Cloud With Google Drive, team members will have easy and secure access to shared files. You can store just about every file type and share it with the full team or select employees. Coordinating with team members Google Calendar allows your team to stay organized. You can create multiple calendars to keep track of meetings, training, vacation, and more. Need to reach someone immediately? Google Hangouts is a great tool for sending text messages or hopping on a video call. If you prefer Microsoft products, Microsoft 365 offers a similar suite of productivity tools including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, and Microsoft Teams. Work Planning and Management Teamwork can be used to manage our internal initiatives and client projects. Teamwork offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. All projects are composed of task lists, tasks, and sub-tasks allowing you to have a detailed plan of action. Milestones and calendars allow managers to see an overview of individual projects or multiple projects. Coworkers can collaborate on tasks through messaging and uploading files. Managers can make sure all projects run smoothly through time tracking, customizable dashboards, and risk management. There there are plenty of other excellent project management tools available on the market. Trello | Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible, and rewarding way. Asana | Asana is the work management platform teams use to stay focused on the goals, projects, and daily tasks that grow business. Basecamp | Trusted by millions, Basecamp puts everything you need to get work done in one place. It’s the calm, organized way to manage projects, work with clients, and communicate company-wide. Team Communication and Collaboration If you can’t communicate with your team, getting work done is going to be impossible. Slack is the go-to choice for instant communication. Employees can easily follow and contribute to conversations. Creating channels allows conversations to be organized based on project, topic or team. Slack also has a deep inventory of app integrations to connect with other productivity tools like Google Drive, Asana, Trello, GitHub, Zoom, and much more. Best of all, Slack is easy to pick up and accessible via desktop and mobile devices. Here are a few other options to explore. Microsoft Teams | Microsoft Teams is a hub for teamwork in Office 365. Keep all your team’s chats, meetings, files, and apps together in one place. Google Hangouts Chat | Hangouts Chat makes it easy for teams to be able to get their work done in one place. Discord | All-in-one voice and text chat that’s free, secure, and works on both your desktop and phone. Workplace by Facebook | Empower and transform your whole business, with familiar features such as groups, chat and video calls. Skype | Easily generate your online meetings in three simple clicks. Meetings & Video Chat Some businesses may need more than just a simple messaging app. One of the most useful tools for increasing productivity of remote workers is tele and video conferencing. If video conferencing is a major aspect of your business, Zoom is a great solution. Zoom offers simplified video conferencing across any device. All meetings have end-to-end encryption and you can record your meetings locally or to the cloud. Additionally, Zoom integrates with other productivity apps to help you manage email communication and set up calendar events. The platform’s built-in collaboration tools allow multiple participants to share screens, create annotations, and more. If Zoom isn’t your cup of tea, here are a few alternatives. Google Meet | Connect with your team from anywhere. With easy-to-join video calls, you can meet face to face without the added cost of travel. Microsoft Teams | Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are. WebEx | Work remotely or from home. Stay connected. Unlimited usage on the most secure collaboration platform. Customer Support Most of what we have discussed have centered on internal communication. What about communicating with customers? With the coronavirus outbreak in full swing, communicating with your customers is more important than ever. Business software like Intercom allows you to connect with people on your website. Your customer support team can work together to respond to customers and address their inquiries. If you utilize Intercom’s smart automation features, you can streamline and personalize most of your messaging so you can focus on the unique issues your customers are facing. If you have a large customer base, Customer Relationship Management (CRM) software can be crucial to managing and responding to customers. The benefit of a CRM is that it includes a suite of features that go beyond live chat. For example, Zendesk Support puts all your customer interactions in one place to create a seamless experience. Communicate with clients and maintain an organized history of your interactions. While live chat will mainly focus on website interactions, a CRM can connect with customers through websites, emails, and SMS/Text messages. If you aren’t looking for more sophisticated software, you can use your social media channels to broadcast announcements and answer customer questions. Facebook business pages have business-focused features that can be incredibly useful for communicating with customers. Recently, Facebook released a new resources hub to support small businesses during the outbreak. Twitter can be another great customer support platform. Many businesses already use Twitter to broadcast messages, even before the outbreak. Some large businesses even have Twitter handles that are dedicated to providing customer support. LiveChat | LiveChat is a 360° customer service platform that automates your work and fuels your sales. PureChat | The easiest & fastest way to add live chat to your website. Free. Olark | Olark’s live chat software and customer data tools help you learn from every online interaction. ZoHo CRM | Zoho CRM empowers a global network of businesses to convert more leads, engage with customers, and grow their revenue. Keap (formerly InfusionSoft) | Get better organized, be more efficient with your time, and delight your clients every step of the way. Making The Most Out Of Remote Work Adopting a tool won’t guarantee success. Business managers will need to consider other factors to maintain morale and productivity. Transparency For remote work to work, you need to be transparent with your team. Employees must be proactive in discussing and sharing their work. Managers must communicate clearly and frequently. Setting up daily standups via a video conference can be a great way to get everyone up to speed. Establish check-ins throughout the day so that all employees are held accountable for sharing their progress, successes, and setbacks. Trust Not being able to see an employee typing away in their cubicle can be stressful for some managers. With remote work, teams need to build a strong sense of trust among each other. Employees should be responsible and earn trust over time. Managers should focus on trusting their employees to get the work done and do their best not to micromanage. Many of the productivity tools we’ve listed keep records of interactions, updates, and progress. Use these to oversee employees and guide them through the project. Time Management Working from home can present some challenges for employees. There are so many distractions at home. Chances are their kids will not be attending school. It is difficult to deflect household duties. In some cases, employees may overwork just to prove they are working. Employees and managers will need to take advantage of the flexibility of remote work. Decide on optimal hours for the team to sync up. Commit to strict deadlines to show reliability and dependency. Employees should focus on self care and be mindful to take breaks throughout the day. Ultimately, business leaders will want to make this transition as comfortable as possible. This is incredibly important if this is the first time the business is being forced to work remotely. Success now will mold expectations for the future. What This Means For Your Business Future It should be said that these productivity tools will not solve every problem you come across. Many businesses rely on in-person interactions to manage their business and will struggle to adapt regardless of the tools available to them. Some businesses have adopted a few tools, but have not considered how these tools integrate with overall business goals. Still other businesses have crucial operations that can’t be resolved with a productivity tool. The coronavirus is forcing many businesses to rethink how work is organized. While these productivity tools will help in the short-term, it is important to consider the unknown. What if this temporary inconvenience becomes a several month or year long process? What if other circumstances arise that require the team to collaborate remotely? Businesses need to be prepared. The reality is that a few SaaS tools isn’t ever going to be a long-term solution. Business leaders should be considering how each aspect of their company will function should something like the coronavirus outbreak happen again. A messaging app isn’t going to solve critical supply chain delays. Google Hangouts isn’t going to allow medical staff to treat patients without being exposed to a pathogen. Powerpoint will not be a viable solution for forecasting business trends or overseeing business performance. The future of business will rely on the innovative technology that helps support it. If we don’t take strides to prepare, the glimpses of social and economic ruin we are witnessing today could be far more severe in the future.
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-channel marketing is defined by many organizations, unsurprisingly, as communicating with and marketing to prospects and customers across many channels, including online and offline.
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